Customer Care Executive

Customer Care Executive – Job Description

Job Title: Customer Care Executive

Job Summary:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about the company’s products and services. The main goal is to ensure customer satisfaction and maintain a positive relationship with customers.

Key Responsibilities:

• Answer customer calls, emails, and chat messages.

• Provide accurate information about products and services.

• Resolve customer complaints and issues in a timely manner.

• Record customer interactions and update information in the system.

• Process orders, requests, and service inquiries.

• Maintain a polite and professional attitude while communicating with customers.

• Follow up with customers to ensure their issues are resolved.

Required Skills:

• Good communication skills (spoken and written).

• Strong problem-solving ability.

• Basic computer knowledge.

• Active listening and patience.

• Ability to work in a team and handle pressure.

Qualification:

• Minimum 12th pass or graduate.

• Basic knowledge of computers and customer service tools.

• Prior experience in a call center or customer service role is a plus.

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