Customer Care Executive

Customer Experience Executive

Location: Indore, Madhya Pradesh, India (On-site)

Key Relationships

Reports To: Supervisor/TL – Customer Experience

About the Role

- Handling customer queries through outbound calls.

- Handling customer queries through chat support.

- Reminding and connecting with customers to collect invoice due amounts.

- Coordinating with internal departments to prioritize the resolution of customer queries.

- Handling social media escalations.

- Reaching out to detractors to understand their concerns.

- Supporting initiatives to enhance overall NPS/C-SAT.

- Responding to customers via email.

Preferred Qualifications

- Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.

- Punctual and motivated.

- Excellent verbal and written communication skills.

- Fluency in English and Hindi (minimum Upper-Intermediate level).

- Freshers and experienced candidates can apply (experience will be preferred over freshers).

Skills Required

- Communication Skills

- Customer Experience

- Customer Service

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