Responsibilities
Handle inbound/outbound calls & emails professionally
Assist patients with appointment booking & inquiries
Maintain quality, AHT & proper documentation
Complete 10 hrs login (9 hrs production)
Stay updated with daily process changes
Shifts & Work
Male: 24/7 rotational
Female: Rotational day shift (6 AM–9 PM window)
Working Days: 5 days | 2 rotational offs