Job Title: BPO Customer Service Executive
Job Description:
We are hiring Customer Service Executives for our BPO process. The role involves handling customer queries, providing support, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle inbound and/or outbound customer calls
Resolve customer queries and complaints in a timely manner
Provide accurate information about products and services
Maintain call quality and follow company guidelines
Update customer records in the system
Achieve daily and monthly performance targets
Requirements:
Minimum qualification: 12th pass / Graduate
Good communication skills (Hindi/English)
Basic computer knowledge
Ability to work in a team environment
Freshers and experienced candidates both can apply
Salary: As per company standards
Location: [Add location]
Shift: Day/Night/Rotational shift