Profile: Customer Support Executive
Industry: Finance & Loan
Experience: 1–2 Years
Qualification: Graduate
Salary: ₹20,000 – ₹25,000/month
Shift timings: 10:00 AM – 7:00 PM
Skills Required:
• Good english communication skills
• Customer handling and problem-solving
• Basic knowledge of MS Excel
• Basic understanding of loans, EMI & repayments
• Good interpersonal skills
• Customer support/CRM knowledge
Roles & Responsibilities:
• Handle customer calls, queries, and complaints.
• Assist customers with loan, EMI, payment, and account-related queries.
• Resolve customer issues and coordinate with internal teams.
• Follow up on pending customer requests and documents.
• Maintain customer records and update CRM.
• Provide accurate information and ensure good customer service.
• Prepare basic daily/weekly customer support reports.