कस्टमर केयर एग्जीक्यूटिव

Customer Service Associate –

Job Description

Customer Service Associate ka role guests aur travel customers ko high-quality service provide karna hota hai. Is position mein hotel, travel aur tourism services se related customers ke saath directly interaction hota hai, jisme unki needs samajhna aur best solutions dena shamil hai.

Key Responsibilities

• Guests aur customers ke queries handle karna

• Hotel bookings, tour packages aur travel services ki information dena

• Reservations, cancellations aur modifications process karna

• Customers ko phone, email aur in-person professional assistance dena

• Guest complaints ko politely aur efficiently resolve karna

• Booking systems aur basic travel software ka use karna

• Service standards aur company policies follow karna

• Guests ke liye smooth aur positive travel experience ensure karna

Required Skills

• Good communication skills (English & Hindi)

• Pleasant personality aur customer-friendly attitude

• Basic computer knowledge

• Problem-solving skills

• Teamwork aur time management ability

Educational Qualification

• 12th pass / Graduate

• Hospitality, Travel & Tourism background preferred

• Fresher aur experienced dono apply kar sakte hain

Career Growth

• Senior Customer Service Executive

• Travel Consultant

• Tour Coordinator

• Guest Relations Executive

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।