Customer Care Executive

Role: Customer Support Executive

Job Type: Fulltime

Location: Work from Mohali Office

About Noguilt: Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is expanding into injectable solutions. Backed by a team of qualified doctors , nutritionists, fitness experts, and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic support to deliver sustainable outcomes.

About the role: We are looking for enthusiastic and communication-driven Interns to join our Customer Service team. In this role, you will interact with customers to collect feedback on the company products and handle negative feedback by resolving customer concerns through calls, WhatsApp messages and Facebook messaging. You will play an important role in maintaining customer satisfaction and supporting overall service quality.

Specifically, this role will involve:

● Contacting customers through WhatsApp messages, phone calls, and Facebook messaging to collect feedback on purchased products and services

● Handling negative feedback by understanding customer concerns and resolving queries in a professional and empathetic manner

● Maintaining proper records of customer feedback and ensuring timely follow-ups with customers

● Supporting the Quality Team in identifying recurring issues and improving customer satisfaction

● Ensuring timely follow-ups with customers to confirm issue resolution

● Maintaining polite, empathetic, and professional communication with customers at all times

An ideal candidate will have:

● Confidence in communicating with customers through WhatsApp, calls, and Facebook messaging

● Strong communication skills (Hindi & English both)

● Good listening skills and the ability to understand customer concerns quickly

● Patience and professionalism while handling customer complaints or negative feedback

● A positive attitude, willingness to learn, and ability to adapt to new processes

Qualifications:

● Graduates (any field)

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।