Customer Care Executive

Job Summary

We are looking for a dedicated and communicative Customer Care Executive to act as the primary point of contact for our customers. You will be responsible for ensuring a seamless service experience, addressing inquiries with professional flair, and maintaining the high standards of JDAC Sales.

Key Responsibilities

• Customer Support: Handle incoming calls, emails, and messages from customers regarding product inquiries, orders, and service updates.

• Problem Solving: Resolve customer complaints or technical issues efficiently to maintain high satisfaction levels.

• Order Management: Assist in processing orders, tracking shipments, and providing accurate delivery timelines.

• Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.

• Relationship Building: Develop a deep understanding of our FMCG and logistics services to provide personalized recommendations and support.

• Collaboration: Work closely with the operations and sales teams to ensure customer requirements are met promptly.

Requirements

• Education: Graduate in any stream (High school diploma with relevant experience also considered).

• Experience: 0–2 years of experience in customer service or a client-facing role.

• Skills: • Excellent verbal and written communication skills (English and Hindi/Local language).

  • Strong active listening and empathy skills.

  • Proficiency in basic computer applications (MS Office, Gmail).

  • Ability to remain calm and professional under pressure.

• Traits: A "customer-first" mindset and a proactive approach to solving hurdles.

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