• Provide post-sale support to Alibaba GGS members via phone, email, or chat.
• Guide customers through the onboarding process: product listings, profile setup, and company verification.
• Educate clients on best practices for improving visibility, traffic, and inquiries on Alibaba.com.
• Troubleshoot and resolve platform-related issues in a timely and professional manner.
• Coordinate with internal teams (sales, technical support, Alibaba onboarding team) for smooth customer experience.
• Track and document client interactions in the CRM system.
• Conduct regular follow-ups and review calls to ensure customer satisfaction and engagement.
• Assist with renewals, upgrades, and feedback collection.