कस्टमर केयर एग्जीक्यूटिव

connect at : 7057413513

Process Details

Process Type: Inbound Voice (Customer Support)

Qualification: Graduation mandatory. (No awaiting results.)

Languages Required: English & Hindi (Regional language proficiency preferred)

Working Days: 6 days a week, 1 rotational week off

Transportation: Two way cab transportation or ₹2,000 Transport Allowance {per day 80rs}

Compensation  For Fresher’s:

o Pocharam: ₹16,200 CTC | ₹15,700 Take Home (NATS)  For Experienced Candidates (6months -1year)

o ₹23,000 CTC | ₹17,500 Take Home

Position Summary

Customer Care Specialists are responsible for managing inbound calls from customers regarding

a wide range of banking products and services. They respond to inquiries, resolve issues, and

ensure high levels of customer satisfaction through professional communication and service

delivery.

The role also includes identifying customer needs, cross-selling relevant products, and

maintaining accuracy and service quality in every interaction.

Specialists must possess excellent communication abilities, a strong grasp of customer handling,

and the capability to manage both service and sales conversations effectively.

Key Responsibilities  Handle inbound customer calls and provide accurate information regarding banking

products and services.  Clarify customer queries and determine appropriate solutions.  Research, troubleshoot, and resolve issues efficiently.  Escalate unresolved queries to the appropriate department when needed.  Complete transactions and maintain accurate documentation.  Cross-sell suitable banking products based on customer requirements.

Education  Graduation is mandatory.  No intermediate pass out.  Note: Pursuing Higher Education & B. Pharmacy students are not eligible.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।