A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 25,000 /महीना
Agrim Fincap Private Limited
सेक्टर 6, नोएडा
ग्राहक सहायता / टेलीकॉलर में 2 - 5 वर्षो का अनुभव
ఫుల్ టైమ్
Job Summary:
We are looking for a proactive and customer-focused Customer Care Executive with at least 2 years of experience in handling customer queries, resolving complaints, and delivering excellent service. The ideal candidate should have strong communication skills and a problem-solving mindset.
Key Responsibilities:
Handle inbound and outbound customer calls, emails, and chats
Resolve customer complaints efficiently and professionally
Provide accurate information about products/services
Maintain records of customer interactions and transactions
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to the relevant department when required
Meet individual and team performance targets
Required Skills:
Excellent verbal and written communication skills
Strong problem-solving and conflict resolution abilities
Good listening skills and patience
Basic computer knowledge (MS Office, CRM tools)
Ability to work in a fast-paced environment
Qualifications:
Graduate in any discipline (preferred)
Minimum 2 years of experience in customer service or a similar role
Preferred Qualities:
Positive attitude and customer-first approach
Ability to handle pressure and multitask
Team player with good interpersonal skills
Salary:
As per industry standards / based on experience
High Demand
