CRM Executive

Key Responsibilities

• Build strong relationships with customers by communicating fluently in Punjabi.

• Handle customer inquiries, complaints, and service-related issues promptly and professionally.

• Record all customer interactions, follow-ups, and service requests in the CRM software.

• Collect customer feedback and share it with the relevant departments for improvement.

• Conduct follow-up calls, feedback calls, and engagement calls to improve customer retention.

• Coordinate with the Sales and Operations teams to ensure smooth and timely resolution of customer issues.

• Analyze customer data and prepare reports such as Satisfaction Reports, Feedback Trends, and Closure Reports.

• Identify potential cross-selling and upselling opportunities and support the sales team.

• Manage customer onboarding and guide customers about company services.

🎯 Required Skills

• Fluency in Punjabi language (Mandatory)

• Excellent communication and interpersonal skills

• Strong customer-handling and problem-solving abilities

• Basic knowledge of CRM software / ERP systems (preferred)

• Proficiency in MS Office (Excel, Word, Email drafting)

• Patience, positive attitude, and customer-centric mindset

• Strong time management and multitasking skills

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।