A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 30,000 /महीना
Vision India
सेक्टर 67, नोएडा
ग्राहक सहायता / टेलीकॉलर में 2 - 5 वर्षो का अनुभव
फुल टाइम
Key Responsibilities
Manage, mentor, and motivate a team of agents on a daily basis
Monitor call quality, productivity, attendance, and adherence
Ensure achievement of SLA, TAT, productivity, and quality targets
Conduct regular team meetings, briefings, and performance reviews
Provide real-time support, call escalations, and coaching to agents
Maintain discipline, shift adherence, and compliance with company policies
Prepare and share daily, weekly, and monthly MIS and performance reports
Handle customer escalations and ensure timely resolution
Drive continuous improvement and team engagement initiatives
Required Skills & Competencies
Strong leadership and people-management skills
Good communication skills
Good understanding of BPO processes (Inbound/Outbound)
Problem-solving and decision-making ability
Working knowledge of CRM systems and MS Excel
Eligibility Criteria
Must be Graduate from Any Specialization, 12th Pass (with relevant Experience can be considered)
Working Conditions
General Shift
6 days working / 1 weekly off (Sunday)
