Bpo Team Leader

Key Requirements:

• Minimum 2–4 years of experience in collections (BPO/financial services preferred)

• Prior experience handling a team of callers/agents

• Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, MIS reporting, data analysis)

• Ability to manage targets, productivity, and team performance

• Good communication and escalation handling skills

Roles & Responsibilities:

• Manage and supervise a team of collection agents

• Monitor daily calling activities and ensure target achievement

• Prepare and maintain MIS reports using Excel

• Track performance metrics (PTP, recovery, contact rate, etc.)

• Handle escalations and support agents in complex cases

• Conduct team briefings, training, and performance reviews

• Ensure adherence to compliance and process guidelines

Required Skills:

• Advanced Excel skills (Pivot, VLOOKUP, data handling)

• Strong leadership and team management ability

• Analytical and reporting skills

• Good communication and problem-solving skillsLocation: [Indore]

Roles & Responsibilities:

• Manage and supervise a team of collection agents

• Monitor daily calling activities and ensure target achievement

• Prepare and maintain MIS reports using Excel

• Track performance metrics (PTP, recovery, contact rate, etc.)

• Handle escalations and support agents in complex cases

• Conduct team briefings, training, and performance reviews

• Ensure adherence to compliance and process guidelines

Required Skills:

• Advanced Excel skills (Pivot, VLOOKUP, data handling)

• Strong leadership and team management ability

• Analytical and reporting skills

• Good communication and problem-solving skills

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 2 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।