Handle outbound/inbound calls for verification, follow-ups, or information sharing
Assist front-end team by managing customer communication
Provide basic query resolution or route to the correct department
Maintain accurate records of customer interactions
Update CRM/system with call details, status, and remarks
Ensure proper documentation for audits and reporting
Prepare daily/weekly reports of calls and outcomes
Coordinate with internal teams (sales, operations, tech support)
Share updates and escalate issues when needed
Follow call scripts and company guidelines
Maintain call quality and professionalism
Ensure data privacy and confidentiality