A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
Network Techlab (i) Private Limited
अंधेरी (ईस्ट), मुंबई
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
फुल टाइम
Key Responsibilities
Coordinate and schedule service requests, installations, maintenance, and repairs.
Act as the primary point of contact for customers regarding service-related inquiries.
Create, update, and track service tickets using the designated ticketing system.
Assign service tasks to engineers/technicians based on availability and priority.
Monitor service progress and ensure adherence to SLAs and timelines.
Communicate service status updates to customers and internal stakeholders.
Maintain accurate service records, reports, and documentation.
Coordinate with vendors and third-party service providers when required.
Assist in preparing service reports, invoices, and follow-ups.
Escalate critical service issues to management as needed.
Support service audits, process improvements, and quality initiatives.
