1. Job Purpose
To support daily cash management operations, including cash receipt, counting, verification, sorting, reconciliation, processing, and record maintenance, ensuring accuracy, security, timely processing, and compliance with company policies and customer requirements.
2. Key Responsibilities
A. Cash Processing and Verification
Receive and verify cash received from banks, ATMs, retail customers, and other authorized sources.
Count, sort, and process currency notes using cash counting and authentication machines.
Identify suspected counterfeit, mutilated, soiled, or unfit currency notes and handle them as per established procedures.
Ensure accurate denomination-wise counting, bundling, packing, and sealing of cash.
Maintain accuracy in cash processing and minimize cash shortages and excesses.
B. Cash Reconciliation and Documentation
Reconcile physical cash with system records, transaction slips, and customer statements.
Prepare daily cash processing reports and denomination-wise statements.
Immediately report cash discrepancies, shortages, excesses, or suspicious transactions to the reporting supervisor.
Maintain proper documentation, registers, and transaction records for audit and verification.
C. Security and Compliance
Follow all cash handling, dual-control, access-control, and security procedures.
Maintain strict confidentiality regarding customer information, cash balances, and operational details.
Comply with company policies, applicable regulatory requirements, and cash processing centre procedures.
Report any security breach, process deviation, or suspicious activity immediately.
D. Operational Support
Ensure cash is processed and dispatched within the prescribed turnaround time (TAT).
Coordinate with supervisors and team members for daily cash processing and reconciliation activities.
Maintain cleanliness, discipline, and proper handling of cash processing equipment.
Support internal audits, customer audits, and surprise cash verification exercises.
Perform other cash management duties assigned by the reporting manager.
4. Experience
Freshers may apply.
Prior experience in cash handling, banking operations, retail cash management, or cash processing will be an added advantage.
5. Required Skills and Competencies
Numerical ability and strong attention to detail.
Accuracy in cash counting and reconciliation.
Honesty, integrity, and a high sense of responsibility.
Basic computer and data entry skills.
Ability to work under pressure and meet operational deadlines.
Teamwork, discipline, and willingness to work in shifts, as required.
Ability to follow security protocols and standard operating procedures.
6. Key Performance Indicators (KPIs)
Cash counting and reconciliation accuracy.
Zero tolerance for unauthorized cash discrepancies and security violations.
Timely completion of cash processing within the prescribed TAT.
Compliance with cash handling procedures and audit requirements.
Accuracy and completeness of documentation and system entries.
Productivity and adherence to shift schedules.
7. Working Conditions
Work at a cash processing centre or designated branch facility.
Shift-based work, including weekends or holidays, as per operational requirements.
Strict adherence to cash security, safety, and confidentiality standards.