क्वालिटी एश्योरेंस एग्जीक्यूटिव

Quality Assurance Intern

Company: Usha Prakash Healthcare Pvt. Ltd.

Job Summary

Usha Prakash Healthcare Pvt. Ltd. is seeking a proactive and detail-oriented Quality Assurance Intern to support back-office operations and ensure excellent patient service. This internship provides hands-on training in healthcare operations, quality assurance, patient communication, and data management.

Key Responsibilities

• Maintain and update operational and patient-related data accurately in Microsoft Excel.

• Conduct quality assurance calls with patients to gather feedback on healthcare services provided.

• Follow up with hybrid (online/offline) patients to ensure continuity of care and address their concerns.

• Verify that healthcare services are delivered to patients in a timely, professional, and satisfactory manner.

• Coordinate with internal teams to resolve service-related issues and enhance the overall patient experience.

• Manage patient communication through phone calls, WhatsApp, email, and other messaging platforms.

• Maintain accurate records of patient interactions, follow-ups, feedback, and quality assurance activities.

• Record and report patient feedback to support continuous service improvement.

• Assist with day-to-day back-office operations, documentation, and reporting.

Eligibility

• Good verbal and written communication skills.

• Basic knowledge of Microsoft Excel and MS Office.

• Detail-oriented, organized, and eager to learn.

• Freshers and students looking for practical healthcare experience are encouraged to apply.

Internship Details

• Working Days: Monday to Saturday

• Working Hours: 10:00 AM – 5:00 PM

• Stipend: ₹4,000 per month

Important Note

This is a training-based internship intended to provide practical exposure to healthcare quality assurance and back-office operations. Interns will receive structured training and mentorship to develop industry-relevant skills. Please note that this internship does not guarantee permanent employment with Usha Prakash Healthcare Pvt. Ltd. Any future employment opportunity will depend on the organization's hiring requirements and the intern's performance during the internship.

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