We are looking for a Payment Collection Executive to manage customer payment follow-ups and ensure timely collection of outstanding payments. The ideal candidate should be confident in communicating with customers, organized with outstanding-payment records, and comfortable coordinating with the Sales and Accounts teams.
Key Responsibilities
Follow up with customers for pending and overdue payments through calls, WhatsApp, and email.
Maintain and regularly update the customer outstanding / receivables report.
Track payment commitments and ensure customers pay as per agreed timelines.
Coordinate with the Sales and Accounts teams regarding outstanding invoices and customer accounts.
Send payment reminders, statements of accounts, and outstanding details to customers.
Identify delayed payments and escalate long-pending accounts to management.
Maintain accurate records of all payment follow-ups and customer commitments.
Reconcile customer payments with invoices in coordination with the Accounts team.
Build professional relationships with customers while ensuring timely collections.
Prepare regular reports on collections achieved, outstanding amounts, and overdue accounts.
Requirements
2–4 years of experience in payment collection, accounts receivable, credit control, or similar roles.
Good communication and follow-up skills.
Comfortable speaking with customers regarding payments.
Basic knowledge of invoices, outstanding balances, and accounts receivable.
Good working knowledge of MS Excel / Google Sheets.
Experience with accounting software such as BUSY, Tally, Zoho Books, or similar is preferred.
Hindi and English communication skills required.
Strong organization and follow-up abilities.
Ability to work independently and maintain regular follow-ups.
Preferred Candidate
Someone who is persistent, responsible, and comfortable making regular payment follow-up calls. Experience working with garment manufacturers, exporters, fashion brands, or B2B businesses will be an advantage.