Namastey Candidate,
We are currently hiring for the position of Process Associate – Customer Service (Voice) at our Gurugram (Badshahpur) location. This role is well-suited for individuals passionate about customer service and eager to develop a career within the ITES/BPO industry.
Compensation and Benefits:
- Salary: ₹21,000 – ₹44,000 per month (based on experience)
- Perks: One-way cab facility provided
Application Process:
To apply, please complete the following steps: (only candidates who have completed the assessment will be considered)
1. Visit the application link: https://app.talocity.ai/aspirant/login/?utm_source=TxGenpact-T-G-2026 (https://app.talocity.ai/aspirant/login/?utm_source=TxGenpact-T-G-2026)
2. Log in using your mobile number and OTP.
3. During registration, please select:
- Preferred Sectors: ITES/GCC, Banking, Insurance
- Preferred Domains: Customer Service, Sales, Operations
Job Responsibilities:
- Handle customer queries and resolve concerns effectively.
- Support data collection for account recovery processes.
- Understand and adhere to client processes and policies.
- Identify and escalate customer issues or product-related concerns.
- Deliver an excellent customer service experience.
- Apply critical thinking and analytical skills to problem-solving.
- Work effectively both independently and within a team environment.
If you are interested, please complete these steps at your earliest convenience to proceed with your application.