We are looking for an Operations Assistant to join our team . The role offers salary as per market standards and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Job Requirements:
The minimum qualification for this role is Graduation and 2 year experience The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed