Operation Executive

Job Title: Operations Executive

Location: Girinagar, Bangalore

Department: Operations

Reports To: Partner

About the Company:

Termitera is a professional pest control company specializing in providing high-quality and eco-friendly pest management solutions for commercial and industrial clients. Our services cater to offices, hotels, restaurants, warehouses, factories, and other business establishments.

Job Summary

We are seeking a proactive and organized Operations Executive to manage day-to-day field operations of our pest control services. The role involves coordinating service technicians, ensuring service quality, recruiting new technicians, and providing training to maintain high operational standards and customer satisfaction.

Key Responsibilities

1. Operations Management

• Plan, schedule, and monitor daily pest control service activities.

• Coordinate with field technicians to ensure timely completion of service requests.

• Monitor service quality and ensure compliance with company standards and safety protocols.

• Manage service reports, documentation, and customer service records.

• Handle customer escalations and resolve operational issues promptly.

2. Technician Recruitment

• Identify staffing needs for pest control technicians.

• Source candidates through job portals, referrals, local hiring drives, and field networks.

• Conduct initial screening, interviews, and skill assessments.

• Coordinate with HR for onboarding and documentation.

• Ensure adequate staffing levels to meet service demand.

3. Training & Development

• Conduct training programs for new technicians on pest control methods, equipment usage, safety standards, and company procedures.

• Provide on-the-job training and performance guidance.

• Organize refresher training sessions to improve technician skills.

• Ensure technicians follow safety guidelines and regulatory requirements.

4. Inventory & Equipment Management

• Monitor stock levels of chemicals, equipment, and consumables.

• Coordinate with procurement for timely replenishment.

• Ensure proper storage and safe handling of pest control chemicals.

5. Reporting & Coordination

• Prepare operational reports including service completion, technician productivity, and recruitment status.

• Coordinate with sales and customer support teams for service scheduling.

• Maintain service documentation and compliance records.

Required Qualifications

• Bachelor’s degree

• 2–4 years of experience in operations management, preferably in pest control, facility management, or field service industries.

• Experience in recruitment or team hiring is an advantage.

Skills & Competencies

• Strong leadership and team management skills.

• Knowledge of pest control procedures and safety practices.

• Recruitment and training abilities.

• Excellent organizational and problem-solving skills.

• Good communication and interpersonal skills.

• Ability to manage multiple tasks and work in a fast-paced environment.

Other Requirements

• Basic computer skills (MS Excel, service management tools).

• Languages: Kannada, English and Hindi

Key Performance Indicators (KPIs)

• Technician recruitment and retention rate

• Service completion efficiency

• Customer satisfaction ratings

• Technician performance improvement

• Compliance with safety and operational standards

Work Schedule: 6 days a week (Monday to Saturday)

Working hours: 9am to 6pm

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