Operation Executive

Company:- Ssj Novelties & Sublimation

Job Title: Telesales Executive

Job Location: Jahangirpuri Metro Station

Job Type: Full-Time

Department: Pre-Sales / Sales

Job Summary: We are seeking a dedicated and motivated Telecaller to handle inbound and outbound calls and provide exceptional customer service. The ideal candidate will also be responsible for managing online queries and customer interactions across social media platforms such as Facebook and Instagram. This role combines effective communication skills and technical proficiency to deliver outstanding customer experiences.

Key Responsibilities:

1. Inbound Call Handling: o Answer customer calls and provide information about products, services, or promotions. o Resolve customer issues, concerns, and inquiries in a timely and efficient manner. o Maintain accurate records of customer interactions, inquiries, and issues.

2. Outbound Call Handling: o Make outbound calls to existing or potential customers for follow-ups, surveys, sales, or promotions. o Achieve daily/weekly/monthly call targets and maintain quality of calls. o Address customer needs and provide solutions through persuasive communication.

3. Social Media Management: o Respond to customer inquiries, comments, and messages on platforms like Facebook, Instagram, and other online channels. o Engage with customers through posts, comments, and direct messages to ensure a positive brand image. o Monitor social media activity and report issues or trends to the management team.

4. Customer Support: o Provide troubleshooting assistance, product information, and guidance to customers via both calls and social media. o Ensure high customer satisfaction through effective problem-solving and product knowledge.

5. Documentation & Reporting: o Maintain detailed logs of all calls and online interactions. o Report any technical issues or customer feedback to the appropriate departments for further improvement.

6. Follow-Up & Feedback: o Schedule follow-up calls or messages based on customer needs and inquiries. o Collect customer feedback for quality improvement and reporting purposes.

7. Team Collaboration: o Work closely with other team members to share insights, improve customer service strategies, and resolve customer concerns. o Assist in training new team members as required.

Skills & Qualifications:

• Communication Skills: Strong verbal and written communication skills are essential for interacting with customers both on the phone and online.

• Customer Service Orientation: A genuine desire to help customers and provide the best service possible.

• Experience: Prior experience in telecalling or customer service is preferred.

• Social Media Proficiency: Comfortable using Facebook, Instagram, and other social media platforms for business purposes.

• Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively.

• Multitasking: Ability to handle both phone calls and social media interactions simultaneously.

• Tech-Savvy: Familiarity with CRM software, chat tools, and social media management tools is a plus.

• Basic Computer Skills: Proficiency in using email, spreadsheets, and other basic office software.

• Languages: [Specify required languages if applicable, e.g., English, Hindi, etc.]

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