Responsibilities:
Process and dispatch daily orders across all marketplaces and our D2C site (pick, pack, label, courier handover), including a pre-dispatch QC check
Coordinate with courier partners on pickups, delays, and weight/dimension disputes
Manage inventory: stock-in, stock counts, reconciliation across warehouse and marketplace panels
Keep stock counts synced and updated across Amazon/Flipkart/JioMart and own website panels
Handle returns and RTO parcels — inspection, restocking or damage flagging, and photographing damaged/incorrect returns for courier dispute claims
Order and track packaging consumables (boxes, tape, labels, bubble wrap)
Flag low-stock thresholds on finished goods to founders
Maintain daily dispatch/inventory records in Zoho books and Excel
Log expenses and organize invoices for basic book keeping
Track COD remittances and courier payment reconciliation
Share a daily/weekly ops summary with the founders
Requirements:
1–3 years in warehouse operations, e-commerce dispatch, or logistics (D2C/marketplace experience preferred)
Comfortable with Excel/Google Sheets; Zoho is a plus
Familiarity with Shiprocket, Delhivery, or marketplace seller panels (Amazon/Flipkart) is a strong plus
Trustworthy, organized, comfortable working with minimal daily supervision
Willing to work 6 days/week from the warehouse
What We Offer:
₹15,000–₹18,000/month, based on experience.
Direct ownership of operations in a growing D2C brand.
Path to a larger ops role as the company scales.