A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
Airhs Private Limited
चिनर पार्क, कोलकाता
बैक ऑफिस / डेटा एंट्री में 0 - 6 वर्षो का अनुभव
फुल टाइम
Job Title: Operation Executive
We are looking for an Operation Executive to join our team at Airhs Private Limited. The role involves managing and updating information accurately and efficiently, supporting key data management processes, and performing various administrative tasks. The position offers an in-hand salary of ₹15,000 – ₹20,000 along with excellent opportunities for career growth in a professional work environment.
Key Responsibilities:
Email Management: Promptly read, understand, and reply to incoming emails from travel agents with a highly professional tone and accurate information.
Call Handling (IVR): Receive inbound calls through the IVR system, patiently listen to agent issues, and provide immediate assistance or troubleshooting.
Query Resolution: Understand portal-related problems or booking queries and escalate them to the respective technical or operations teams if necessary.
Client Relationship: Maintain a polite, helpful, and professional demeanor at all times to ensure high satisfaction among our B2B partners.
Requirements & Qualifications:
Language Fluency: Must have fluent spoken and written English. Candidates with a CBSE board educational background will be highly preferred.
Communication Skills: Proven ability to draft professional emails independently without grammatical errors.
Technical Skills: Good computer knowledge, proficient in MS Excel, MS Word, and general Internet Surfing.
Typing Speed: Minimum typing speed of 30 WPM is required for quick email responses and data logging.
Attitude: Strong problem-solving mindset with excellent telephone etiquette.
Good communication and multitasking abilities.
Willing to work 6 Days a Week.
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