बैक ऑफिस MIS एग्जीक्यूटिव

JOB DESCRIPTION

MIS Executive – Logistics & Courier Operations

Department: Operations / MIS
Industry: Logistics & Courier Services
Job Location: Faridabad
Experience: 1–3 Years
Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented and proactive MIS Executive with strong Excel skills and excellent communication abilities to manage shipment tracking, data maintenance, and coordination throughout the parcel delivery lifecycle. The candidate will be responsible for coordinating with internal connections, delivery partners, and clients to ensure timely shipment updates, proper documentation, and successful delivery closure.

Key Responsibilities

• Shipment Tracking & Monitoring: Track parcels from the initial pickup to the final delivery destination and ensure regular status updates.

• Excel & MIS Reporting: Maintain accurate shipment records, prepare daily MIS reports, and update Excel sheets with shipment status, pending deliveries, and completed consignments.

• Coordination & Communication: Coordinate with internal teams, delivery partners, and clients regarding parcel movement, delivery schedules, delays, and shipment-related queries.

• POD Management: Follow up for the Proof of Delivery (POD) after successful delivery and ensure the shipment is properly closed in the system and MIS records.

• Delivery Follow-Up: Monitor in-transit, delayed, pending, and undelivered shipments and take timely action to resolve issues.

• Client Communication: Provide regular shipment updates to clients, respond to queries professionally, and maintain effective working relationships.

• Data Accuracy: Ensure all shipment details, delivery updates, POD records, and closure information are accurately maintained.

• Issue Resolution: Identify shipment discrepancies, delivery exceptions, and pending cases, and coordinate with the concerned teams for resolution.

• Daily Reporting: Share shipment status reports, pending POD reports, and delivery closure updates with the reporting manager.

• Documentation: Maintain proper records of consignments, delivery confirmations, and related operational documents.

Required Skills & Qualifications

• Good knowledge of MS Excel, including data entry, sorting, filtering, basic formulas, and report preparation.

• Excellent verbal and written communication skills.

• Strong coordination and follow-up skills.

• Ability to manage multiple shipments and tasks simultaneously.

• High attention to detail and accuracy in data management.

• Good problem-solving skills and the ability to handle time-sensitive tasks.

• Basic computer proficiency and familiarity with email communication.

• Prior experience in logistics, courier services, shipment tracking, or operations will be preferred.

Key Performance Indicators (KPIs)

• Accuracy and timely updating of shipment data.

• Timely tracking and follow-up of consignments.

• Percentage of shipments closed with valid PODs.

• Reduction in pending deliveries and overdue PODs.

• Timely submission of daily MIS reports.

• Effective coordination and resolution of client and shipment-related queries.

Ideal Candidate Profile

The ideal candidate should be organized, responsible, and comfortable working in a fast-paced logistics environment. They must possess strong Excel skills, excellent communication abilities, and a proactive approach to tracking shipments from pickup to final delivery and ensuring proper POD collection and shipment closure.

Note: The role requires continuous monitoring of shipments, regular coordination with internal teams and clients, and accurate maintenance of MIS records to ensure smooth logistics operations.

• इस फुल टाइम बैक ऑफिस / डेटा एंट्री Job में बैक ऑफिस / डेटा एंट्री में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।