CRM Operations:
Manage the CRM system for accurate data entry, updates, and maintenance.
Monitor and track customer inquiries, complaints, and feedback to ensure timely resolution.
Coordinate with sales, service, and marketing teams to ensure effective CRM utilization.
Prepare CRM performance reports and share insights to improve customer engagement and retention.
Ensure team members adhere to CRM process guidelines and data accuracy.
MIS & Reporting:
Collect, verify, and analyze operational data from all sales groups.
Develop and maintain daily, weekly, and monthly MIS reports for management review.
Provide data-driven insights to support decision-making and process improvements.
Monitor KPIs, targets, and performance metrics of various departments.
Support automation and digitalization of reports for efficiency improvement