E-commerce Operations Executive

Key Responsibility Areas (KRAs)

1. Order Processing

• Process all marketplace and website orders within SLA.

• Ensure zero order backlog.

• Coordinate with warehouse for dispatch.

• Monitor cancellations, returns, and failed orders.

• Resolve order-related issues with customer support.

KPI

• 98%+ orders processed within SLA

• <1% order processing errors

⸻

2. Product Catalog Management

• Create new product listings across all platforms.

• Update product titles, descriptions, images, attributes, and specifications.

• Maintain category mapping and SEO-friendly product information.

• Ensure listing accuracy and completeness.

KPI

• 100% catalog accuracy

• New listings live within 24 hours of approval

⸻

3. Pricing & Discount Management

• Upload sale prices and promotional discounts.

• Execute platform campaigns.

• Validate pricing before campaigns go live.

• Ensure pricing consistency across channels.

KPI

• Zero pricing errors

• 100% campaigns activated before deadline

⸻

4. Marketplace Operations

Manage backend operations across:

• Shopify

• Amazon

• Nykaa

• Flipkart

• Myntra

• Tira

• Blinkit

• Zepto

• Jiomart (if applicable)

Responsibilities include:

• Listing activation

• Stock sync

• Price updates

• Offer uploads

• Inventory checks

• Platform issue resolution

KPI

• 99% active listings

• Zero inactive products due to backend errors

⸻

5. Inventory Coordination

• Update inventory across all marketplaces.

• Prevent overselling.

• Coordinate replenishment with warehouse.

• Monitor low-stock alerts.

KPI

• Inventory accuracy >99%

• Zero overselling incidents

⸻

6. Campaign Execution

• Execute marketplace sale events.

• Upload banners where applicable.

• Configure coupons, combos, bundles, and promotional pricing.

• Verify campaign visibility after launch.

KPI

• 100% campaign execution

• No missed sale deadlines

7. Reporting & MIS

• Daily order reports

• Sales reports by platform

• Listing health reports

• Out-of-stock reports

• Price audit reports

KPI

• Daily reports submitted before 11 AM

• 100% reporting accuracy

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8. Marketplace Issue Resolution

• Raise support tickets with marketplaces.

• Track reimbursement claims.

• Resolve listing suppressions.

• Follow up on account health issues.

KPI

• 95% issues resolved within agreed SLA

• इस फुल टाइम बैक ऑफिस / डेटा एंट्री Job में बैक ऑफिस / डेटा एंट्री में 3 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।