बैक ऑफिस डॉक्यूमेंटेशन एग्जीक्यूटिव

Customer Service & Documentation Executive – Logistics

Location: Navi Mumbai
Experience: Fresher / 0–1 Year
Employment Type: Full-Time
Department: Customer Service & Operations
Work Mode: Office-based

About the Role

We are looking for a motivated and detail-oriented fresher to join our Logistics & Freight Forwarding team as a Customer Service & Documentation Executive.

The candidate will work closely with customers, shipping lines, transporters, overseas agents, and internal operations teams to coordinate shipments and ensure that all required documentation is completed accurately and on time.

This is a good opportunity for a fresher who wants to build a career in Logistics, Freight Forwarding, Import & Export, and International Shipping.

Key Responsibilities

1. Customer Service

• Communicate with customers regarding shipment status, documentation, schedules and requirements.

• Respond to customer queries through email and telephone in a professional manner.

• Provide regular shipment updates to customers.

• Coordinate with customers for pending documents and shipment instructions.

• Maintain good relationships with existing customers.

• Escalate operational issues to the senior team when required.

2. Documentation

• Prepare and maintain shipment-related documents.

• Check documents received from customers and overseas agents for completeness and accuracy.

• Maintain proper records of shipment documents.

• Ensure documents are filed systematically and are easily retrievable.

3. Shipment Coordination

• Coordinate with shipping lines, overseas agents, transporters, CFS/ICD and other service providers.

• Follow up on vessel schedules, cargo movement and shipment milestones.

• Update internal systems/Excel sheets with shipment information.

• Track ETD, ETA, arrival, documentation and delivery status.

• Follow up with relevant parties to ensure shipments move as per schedule.

4. Import & Export Operations Support

• Assist the operations team in day-to-day import and export activities.

• Learn the basic processes involved in:

  • Sea Freight – LCL & FCL

  • Import shipments

  • Export shipments

  • Customs clearance

  • CFS/ICD operations

  • Delivery coordination

  • Freight forwarding documentation

• Coordinate with internal departments to ensure smooth shipment execution.

5. Reporting & Data Management

• Prepare daily/weekly shipment status reports.

• Maintain customer and shipment databases.

• Update Excel trackers accurately.

• Ensure timely follow-up on pending activities.

• Maintain proper email correspondence and documentation records.

Skills Required

• Good English communication skills, both written and verbal.

• Basic knowledge of MS Excel, Word and Outlook/email.

• Good follow-up and coordination skills.

• Attention to detail.

• Willingness to learn logistics and freight forwarding processes.

• Ability to communicate professionally with customers and vendors.

• Good organizational and time-management skills.

• Positive attitude and willingness to take responsibility.

Qualification

• Graduate in B.Com / BBA / BBM / BMS / Logistics / Supply Chain / International Business or any relevant field.

• Freshers are welcome to apply.

• Candidates with basic knowledge of Import/Export or Freight Forwarding will have an added advantage.

What We Offer

• Practical training in freight forwarding and international logistics.

• Exposure to Import & Export operations.

• Opportunity to interact with customers, shipping lines and overseas logistics partners.

• Learning opportunity in LCL, FCL, documentation and shipment coordination.

• Career growth opportunities within the logistics and freight-forwarding industry.

• Professional and supportive work environment.

Ideal Candidate

We are looking for someone who is:

Responsible | Willing to Learn | Good Communicator | Detail-Oriented | Positive | Good at Follow-ups

The candidate should be comfortable working in an office environment and should have a genuine interest in developing a long-term career in Logistics & Freight Forwarding.

Career Growth

Fresher → Customer Service & Documentation Executive → Senior Executive → Customer Service/Operations Coordinator → Assistant Manager → Manager

Salary: As per experience and industry standards.

• इस फुल टाइम बैक ऑफिस / डेटा एंट्री Job में बैक ऑफिस / डेटा एंट्री में फ्रेशर वाले उम्मीदवारों की जरुरत है।