Outbound Calling: Dial numbers and make cold or warm calls to potential customers using provided lead lists and scripts.
Inbound Support: Answer incoming calls from customers seeking information, assistance, or wanting to resolve issues.
Pitching & Persuasion: Explain product features, pricing, and benefits clearly while persuading prospects to make a purchase or schedule an appointment.
Lead Qualification: Assess customer needs, screen prospects, and transfer qualified leads to the core sales team.
Database Management: Log call outcomes, update customer details accurately, and manage data in the company’s CRM software.
Follow-ups: conduct timely follow-up calls with active leads to nurture the sales pipeline.