The Inside Sales Coordinator supports the sales team by managing customer inquiries, preparing quotations, processing orders, and ensuring smooth communication between sales, customers, and internal departments. This role plays a key part in driving customer satisfaction and supporting overall sales operations.
Handle incoming calls, emails, and customer inquiries in a timely and professional manner.
Prepare price quotations, sales proposals, and product information for customers.
Process sales orders and ensure accuracy in documentation.
Follow up on pending quotations, leads, and customer requests.
Maintain and update customer information in the CRM system.
Coordinate with logistics, production, and finance teams to ensure order accuracy and timely delivery.
Track sales activities and prepare weekly/monthly sales reports.
Support field sales staff with scheduling, documentation, and client communication.
Assist in resolving customer issues, complaints, or delivery queries.
Contribute to improving sales processes and customer service standards.
Excellent communication and interpersonal skills.
Strong customer-service attitude and problem-solving abilities.
Good understanding of sales processes and documentation.
Proficiency in MS Office (Excel, Word, PowerPoint).
Experience with CRM tools (e.g., Salesforce, Zoho, HubSpot) is a plus.
Ability to multitask and work in a fast-paced environment.
High attention to detail and strong organizational skills.
Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
1–3 years of experience in inside sales, sales coordination, or customer support.
Industry experience (manufacturing, distribution, IT, etc.) is an advantage.
Office-based / Hybrid depending on company policy
Regular interaction with customers, sales teams, and internal departments