• Provide administrative and secretarial support to the Operations Head.
• Manage calendars, appointments, meetings, and travel arrangements.
• Handle all operational paperwork and maintain confidential files and records.
• Prepare reports, presentations, MIS reports, and Minutes of Meeting (MOM).
• Coordinate with internal departments to ensure timely completion of operational tasks.
• Process and monitor company credit card payments and maintain payment records.
• Coordinate with banks regarding account-related queries, documentation, and other banking activities.
• Handle customer and vendor complaints and ensure timely resolution.
• Manage vendor relationships, coordinate procurement activities, and maintain vendor records.
• Follow up on pending tasks, approvals, and documentation.
• Draft official emails, letters, and correspondence.
• Maintain operational databases and ensure proper documentation.
• Organize meetings, conferences, and other official events.
• Assist management in day-to-day operational planning and execution.
• Perform any other duties assigned by the management.