Process Associate Position
Key Responsibilities
Execute daily process-related tasks with accuracy and within timelines
Perform data entry, validation, and system processing
Verify KYC documents and ensure regulatory compliance
Maintain high data quality and organize documents properly
Conduct telephonic verification with customers before loan sanction
Ensure customer information is accurate and complete
Maintain proper records of all process activities
Follow company policies, guidelines, and regulatory standards
Handle queries and resolve issues within defined SLAs
Coordinate with cross-functional teams for smooth operations
Support process improvement initiatives
Monitor process queues and dashboards
Escalate delays, backlogs, or deviations
Prepare and share performance reports based on process metrics