Key Responsibilities
Handle customer enquiries, quotations, follow-ups, and repeat orders.
Process sales orders and ensure timely order confirmation and execution.
Coordinate with customers regarding order status, dispatch, payments, and documentation.
Coordinate with Sales, Service, Production, Dispatch, and Accounts teams.
Handle customer queries and coordinate complaint/service resolution.
Maintain quotations, orders, customer records, and sales/service MIS.
Update all activities regularly in ERP/system and prepare required reports.
Requirements
1–3 years of experience in Sales Coordination / Customer Support / Back Office / Order Processing.
Good knowledge of MS Excel, Word, and ERP/CRM.
Strong communication, coordination, follow-up, and documentation skills.
Experience in a manufacturing/engineering company will be preferred.