Assistant Operations Manager

Dark Store Manager, Malad

2-4 Year

Malad, Mumbai

Full-Time

About Zippee:

Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.

Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.

Our team comprises folks from Reliance Retail, Retention Science, oracle, zomato, & institutions like Hindu College, BITS Pilani, and the University of Southern California.

Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description :

We're looking for a talented Store Manager - Dark Store Operations

Incredible opportunity to work in the Operations team at a high-growth quick commerce startup to drive meaningful impact.

This is a high-pressure, zero-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone.

This is an in-person role at our dark store, and you must be based near Malad, Mumbai.

Responsibilities:

Help oversee 30-Min/60-Min Delivery operations across multiple dark stores in Malad, Mumbai.

Manage all dark store/delivery fleet teams along with the launch of new dark stores across Malad, Mumbai, as per the expansion plan.

Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, COD management.

Lead all metrics related to reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them.

Oversee weekly audits and daily MIS reporting to Management.

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