Senior Manager - Subsidy Operations in Wholesale Banking

Service Manager-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE) Subsidy Operations – Government Schemes (TUFS / CLCSS / Others) Role: Senior Manager / Associate Vice President Grade: M4 / M5 Location: Mumbai Department: Wholesale Banking Group – Service Operations Role Objective Manage end-to-end lifecycle of subsidy-linked accounts across government schemes, ensuring timely processing, compliance with scheme guidelines and accurate subsidy realization and adjustments. Key Responsibilities Handle end-to-end subsidy processing including application, verification, approval, and realization Track and manage ongoing accounts, including coordination for Joint Inspection Team (JIT) visits, inspections, and approvals Liaise with ministries, government bodies, and external agencies for case progress and resolution Review applications, identify discrepancies, and ensure timely rectification Coordinate with internal teams (RM, Ops, Credit) for approvals, documentation, and subsidy adjustments Manage issuance of certificates and submission of information to government authorities Track subsidy receipts and ensure timely appropriation to customer accounts Handle queries, audit observations, and exception cases (including long-pending matters) Maintain proper documentation and ensure audit readiness Key Deliverables Timely processing of subsidy applications within defined TAT Effective tracking of all subsidy-linked accounts Reduction in pending / long-outstanding cases Strong compliance with scheme guidelines and internal processes Efficient handling of stakeholder queries and escalations Stakeholders Internal: RMs, Service teams, Ops, Credit, Branch teams External: Government Ministries, NABARD, Textile Ministry, Inspection authorities Eligibility / Skillset Experience in banking operations / credit / service roles Exposure to government schemes / subsidy processes preferred Strong communication, coordination and stakeholder management skills High attention to detail and documentation rigor Ability to manage multiple cases and timelines Experience Level Mid Level