Senior Associate - Finance & Accounting Operations

BPO Compliance Senior Associate Key Responsibilities: 1. Contractual Compliance Monitoring • Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards). • Maintain a structured tracker of compliance requirements and verify adherence against documented commitments. • Monitor compliance status, identify gaps, and track remediation actions until closure. • Conduct periodic compliance checks against control policies, documentation standards, and audit expectations. 2. Operational Controls Support • Assist in implementing the Operations Control Policy Framework across partner categories. • Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission. • Support internal reviews to verify that partners meet the required operational control maturity. • Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication. 3. Due Diligence & Onboarding Support • Execute standardized operational due diligence checklists during new partner onboarding. • Collect, validate, and maintain documentation required for operational readiness. • Ensure all onboarding control checkpoints are completed prior to activation. 4. Risk Assessment & Issue Tracking • Support operational risk assessments for new and existing partners by gathering data, validating documentation, and maintaining risk logs. • Track remediation items arising from operational assessments, audits, and compliance reviews. • Prepare risk summaries and updates for the Ops Control Lead. 5. Documentation & Audit Readiness • Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders. • Create and maintain a concise “Partner on a Page” summary for each partner contract, capturing key operational, compliance, and performance related contractual requirements in a clear and standardized format. • Maintain thorough audit trails for controls, evidence, and partner documentation in accordance with corporate standards. • Prepare evidence packages for internal audits, external audits, and regulatory reviews. • Ensure all compliance and operational records remain audit ready. 6. Reporting & Analytics • Update compliance dashboards, risk trackers, and partner control scorecards. • Devise and manage the EWS to highlight contracts approaching renewal at least 3 months in advance. • Analyze trends, identify recurring compliance issues/gaps, and suggest improvement opportunities. • Prepare monthly/quarterly compliance reports for the Ops Control Lead and senior stakeholders. 7. Stakeholder Coordination • Collaborate with Legal, Compliance, Risk, Procurement, Partner Management, and Audit teams to collect information and validate contractual compliance. • Support the Ops Control Lead during cross functional reviews and governance checkpoints. • Follow up with partner operations teams to close pending compliance documentation or missing control evidence. Required Qualifications & Experience • Bachelor’s degree in business administration, Commerce, Operations, Risk Management, Law, or a related field. • 2–4 years of experience in operational compliance, partner management, operations audit, or operational risk. • Strong understanding of operational controls, contractual obligations, and compliance documentation process. • Ability to interpret contractual requirements and translate them into actionable compliance items. • Strong analytical skills with proficiency in Excel, reporting tools, and documentation management. • Experience collaborating with cross functional teams in a matrixed or global environment. • Excellent communication, organization, and follow through skills. Nice to Have • Exposure to shared services, BPO environments, or partner ecosystem operations. • Experience supporting audits, due diligence, or third party risk assessments. • Certifications in operations, compliance or risk. Experience Level Mid Level