Build and maintain strong relationships with clients, understanding their needs and preferences.
Monitor account performance, track KPIs, and report progress to clients and internal teams.
Regularly communicate with clients to update them on account status and project progress.
Prepare and deliver reports and presentations to clients, highlighting key metrics and results.
Address client issues, concerns, or complaints and work to find suitable solutions.
Collaborate with internal teams to resolve any client-related challenges.
Manage client billing and payments, ensuring accuracy and timeliness.