Product Process Team Member - Product Support and Process Management

Product Process Team Member-Product-Support-Processes As a Product Process Team Member, you will be a key player in our Product-Support-Processes department, responsible for driving efficient and effective product support strategies. Your role will involve collaborating with cross-functional teams to enhance product processes, ensuring a seamless customer journey. You will play a vital role in maintaining our high standards of product support and customer satisfaction. Process designing and Process Engineering for Consumer Bank Asset products covering key aspects of Workflow (Digital / Physical), Compliance, Risk, Legal Ops, Customer Experience etc. Ability to understand the end-to-end process across touchpoints like Asset service desk, Branches and sky serve Visiting process to review Process in light of Fraud and Risk raised by EDD and ORM. Identification of Risks and Regulatory breach and provide solution to mitigate risks and control reports to minimize process lapses. Working very closely with the Asset Product teams, Operations, Front end asset service teams, ORM & EDD Teams of Consumer Bank. Liaising with stakeholders like Operations/ ORM / Compliance / Risk / Product / Legal etc. Indepth understanding of KYC and Other Regulatory Guidelines. Providing tailor made solution to Product / Operations for specific business requirement. Help Product and Operations for end-to-end execution of a Process / Digital Journey’s / new initiatives / features etc. Ensuring the Digital Journey controls and logics is in line with defined Process , Regulation and Risk perspective Responsible for the documentation of Business Processes, workflows. Indepth knowledge of HF/ AHL / LAP Business is mandatory. Overall knowledge of lending business is an added advantage. Self-Driven with ability to independently execute the assigned responsibilities In depth knowledge about KYC requirements Knowledge of Regulatory Guidelines Good Logical reasoning and data analysis skill Should be able to think proactively for process changes from Business Process Re-engineering perspective Strong Communication skills Assertive attitude Good analytical skills & eye for details Basic knowledge of various systems of the bank like Finacle , Dot Net etc. Hands on Knowledge of Excel . Keen eye for market intelligence and competition. Strong follow up ability & keenness Experience Level Senior Level