Order to Cash Executive - Accountant

Executive - Accountant - O2C Executive - Accountant - O2C - - - - - - - - - - - - Is in charge of managing orders, monitoring execution and treating customers’ requests to meet service commitment and improve customer satisfaction. Job Description Role and Responsibilities - • Perform cash applications such as payment allocation to AR invoices, Resolve Unallocated Cash_1st and 2nd Levels, Escalate unallocated cash, Direct Debit Rejections, Partial Payments, • Prepare, reconcile & send Daily Interface report. • Preparation of Direct Debit, send Direct Debit advice to clients, process client returns. • Carry out AR/AP Compensations • Carry out Adjustments • Carry out refund to customers • Extend Due dates by creating Debit/Credit note. • Reception & Matching of Payments/Receipts resolution coming from client and counterparts. • Preparing Customer Accounts Reconciliation by comparing Sub ledger & General Ledger • Calculate interest on overdue invoices & send report to credit control. • Generate & sending out Statements of Accounts. Shift timing - 6 PM to 3 AM (US Shift) •••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• Manage Order & delivery • Captures, records and commits customer orders according to customer needs, agreement and defined service level • Proposes product alternatives in case of phase-out or shortage • If relevant, optimizes, plans and coordinates the delivery with customers and partners Monitor Execution • Handles customer orders portfolio and monitors execution • Liaise with the relevant partners to ensure on-time deliveries and service commitment • Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer • Informs and follows up with customers Manage Request • Captures customer’s requests & claims • Analyses and provides issue resolution or appropriate answer • Contacts, follows up and closes the loop with customer • Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences. • Shares recurring problems with the relevant internal partner(s) in order to find solutions Support sales • Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management Apply and improve work methods • Applies standards and procedures (including internal control rules & embargo ….). • Contributes to continuous improvement to enhance work methods and customer satisfaction Experience Level Executive Level