Operations Team Lead - Working Capital Products

Team Member_WBG OPERATIONS (OPS)_0180_5029_1051071_HRR Key Responsibilities Operations Management Manage end-to-end processing of Working Capital products including: Cash Credit (CC) Overdraft (OD) Working Capital Demand Loans (WCDL) Letter of Credit (LC) Bank Guarantees (BG) Trade Finance transactions Ensure timely execution of operational activities within defined TATs and service standards. Monitor operational queues and ensure adherence to productivity and quality benchmarks. Documentation & Limit Management Verify sanction terms, facility documentation, and disbursement conditions. Ensure proper maintenance of security creation, limit setup, renewals, and modifications. Coordinate with business, credit, legal, and operations teams for smooth transaction processing. Risk & Compliance Ensure adherence to internal policies, RBI guidelines, audit requirements, and regulatory standards. Monitor operational risks and implement corrective actions to minimize errors and exceptions. Drive compliance with KYC, AML, and operational control requirements. Support internal, statutory, and concurrent audits. Team Management Lead and manage a team of operations officers/executives. Allocate work, monitor performance, and drive productivity improvements. Coach, mentor, and develop team members. Ensure adherence to process controls and operational discipline. Stakeholder Management Act as a key contact for Business Banking, Corporate Banking, Credit, Relationship Managers, and customers. Resolve operational issues and escalations promptly. Drive customer-centric service delivery and enhance stakeholder satisfaction. Process Improvement Identify opportunities for process automation and digital transformation. Implement process enhancements to improve efficiency, reduce risk, and enhance customer experience. Participate in projects, UATs, and system enhancement initiatives.