Grievance Redressal Officer - Customer Service and Consumer Banking

Not Disclosed

Kotak Mahindra Bank Limited

अम्बरनाथ, मुंबई

अकाउंटेंट में 6 - 6+ वर्षो का अनुभव

1 ओपनिंग

फुल टाइम

जॉब हाइलाइट्स

ऑल एजुकेशन लेवल

सभी लिंग

5 days working | Day Shift

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Grievance Redressal Officer-HO & SUPPORT-Grievance Redressal Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recovery Establishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations 6 – 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up Strong domain knowledge of Consumer Banking products, processes and technology Strong analytical skills to derive insights from data and create actionables thereof Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)

अन्य डिटेल्स

इस फुल टाइम अकाउंटेंट Job में अकाउंटेंट में 6 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस Grievance Redressal Officer - Customer Service and Consumer Banking जाब के बारे में अधिक जानकारी

इस Grievance Redressal Officer - Customer Service and Consumer Banking job के लिए योग्यता मानदंड क्या है?
Ans : उम्मीदवार के पास ऑल एजुकेशन लेवल योग्यता, 6-7 साल का अनुभव होनी चाहिए, Kotak Mahindra Bank Limited द्वारा दी गई Grievance Redressal Officer - Customer Service and Consumer Banking job के लिए, जो Ambernath, Mumbai में स्थित है।
इस Grievance Redressal Officer - Customer Service and Consumer Banking job में कितनी सैलरी मिलती है?
Ans : Salary details will be shared during the hiring process.
इस job में कौन सी shiftहै?
Ans : इस Grievance Redressal Officer - Customer Service and Consumer Banking job में Day shift है।
क्या इस job के लिए ऑफिस जाना जरूरी है?
Ans : हाँ, उम्मीदवारों को Ambernath, Mumbai स्थित ऑफिस में जाकर काम करना होगा।
इस Grievance Redressal Officer - Customer Service and Consumer Banking job में कितनी vacancies हैं?
Ans : इस Grievance Redressal Officer - Customer Service and Consumer Banking position के लिए 1 opening उपलब्ध है।
क्या यह job सभी genders के लिए है?
Ans : हाँ, यह Grievance Redressal Officer - Customer Service and Consumer Banking job पुरुष और महिला दोनों उम्मीदवारों के लिए है।
इस position की job location क्या है?
Ans : इस Grievance Redressal Officer - Customer Service and Consumer Banking role की job location Ambernath, Mumbai है।
इस Grievance Redressal Officer - Customer Service and Consumer Banking job को एक अच्छा अवसर क्या बनाता है?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.