Job Purpose: To manage and control customer credit, ensure timely recovery of outstanding
payments to maintain healthy cash flow.
Principal Accountabilities:
• Coordinate and manage outstanding debts of existing customers and assess eligibility for
extending further credit.
• Work closely with the Accounts department to manage payment collections, resolve
account-related queries, and issue credit notes.
• Handle debt recovery actions for delayed or missed payments, including initiating service
restrictions or appropriate corrective actions.
• Maintain strong coordination with accounts teams to ensure smooth account operations
and timely recovery of outstanding dues.
• Define, implement, and manage customer credit terms and conditions.
• Ensure timely and effective collection of all outstanding debts and customer payments.
• Negotiate repayment plans with customers when required.
• Maintain regular communication with clients to ensure invoice clarity and readiness for
payment.
• Resolve outstanding invoice-related queries both internally and externally.