Credit Control Executive

Executive - Credit Control - Royapettah (Chennai) About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com Requirements About the Role: The Executive/Senior Executive is responsible for supporting the setup and execution of credit control processes across regions, ensuring timely collections, resolving billing disputes, and providing actionable insights to reduce outstanding receivables. The incumbent will report to the Senior Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Assist in implementing a standardised credit control system across PAN India. Coordinate with Regional Heads to track and improve outstanding collections. Maintain accurate logs of all follow-ups and chasing activity. Identify shifts in payment patterns and recommend proactive measures. Develop and apply a root cause analysis mechanism to understand and resolve long-pending dues. Ensure timely payment of dues and escalate chronic cases as needed. Support Sales and Regional Managers in resolving disputed invoices and negotiating revised terms. Share regular statements and collection reports with senior management for decision-making. Coordinate with Senior Credit Controllers and the Sales Team for PO-related documentation and follow-ups. Key Result Areas: Standardisation of Credit Control Processes Reduction in Outstanding Dues Dispute Resolution Turnaround Time Timely Collection Reporting Root Cause Analysis Implementation Competencies (Skills essential to the role): Attention to Detail Result Orientation Analytical Thinking Collaboration & Influence Accountability & Ownership Educational Qualification / Other Requirement: Graduate (in any stream) Minimum 2-3 years of experience in collections Proficient in MS Office (Advanced Excel skills preferred) Prior experience in an MNC or structured corporate environment preferred Role Type / Key working relationships: Individual Contributor Internal team External stakeholders Benefits What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Service Relationships Teamwork Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Experience Level Mid Level