Job Description
Front Office Executive – Billing & Customer Service
Company:Reputed 5 star golf property
Department: Front Office & Finance
Industry: Hospitality (Golf Club / Hotel)
Position
Front Office Executive – Billing & Customer Service
Number of Openings: 2
Experience
2–3 years of experience in Front Office, Billing, Accounts, or Customer Handling.
Experience in Hospitality, Golf Clubs, Hotels, or Resorts preferred.
Educational Qualification
Bachelor's Degree in Hospitality, B.Com, or Graduate in Commerce/Finance.
Key Skills
Front Office Operations
Customer Service
Billing & Invoice Generation
Cash, Card & UPI Payment Handling
POS (Point of Sale) Operations
Cash Handling & Closing
Communication & Interpersonal Skills
Basic Accounting Knowledge
MS Office
Key Responsibilities
Handle member and guest billing accurately.
Generate invoices and process daily transactions.
Receive payments through Cash, Card, UPI, and POS systems.
Attend to member and guest queries professionally.
Ensure services are provided only to authorized members and guests.
Verify billing accuracy and resolve discrepancies.
Maintain membership records and transaction details.
Coordinate with Golf Operations and other departments for seamless service.
Perform daily reconciliation of billing records with system-generated reports.
Track outstanding dues and follow up when required.
Maintain records of advance payments, adjustments, and member transactions.
Ensure compliance with club policies, procedures, and financial controls.
Preferred Candidate Profile
Strong customer service orientation.
Good communication and interpersonal skills.
Ability to work under pressure.
Attention to detail and accuracy.
Team player with a positive attitude.
Compensation
As per company standards / Industry norms.