Job Summary
We are looking for a responsible and target-oriented Collection Executive to manage customer accounts, follow up on outstanding payments, and ensure timely collection of dues. The candidate should have good communication skills, negotiation ability, and the confidence to deal professionally with customers.
Key Responsibilities
Contact customers through phone calls, messages, and visits regarding pending payments.
Follow up regularly on overdue accounts and ensure timely collections.
Explain outstanding amounts, payment schedules, and due dates to customers.
Negotiate suitable payment arrangements with customers when required.
Maintain accurate records of customer payments, follow-ups, and commitments.
Update collection status and customer information in the company system.
Meet daily, weekly, and monthly collection targets.
Identify delayed or difficult accounts and escalate them to the reporting manager.
Coordinate with the sales, accounts, and customer service teams regarding payment issues.
Prepare daily collection reports and provide updates to management.