Key Responsibilities
Follow up with customers for outstanding payments through phone calls, emails, and WhatsApp.
Maintain regular communication with customers to ensure timely collections.
Coordinate with the Sales and Accounts teams regarding payment status.
Maintain accurate records of collections, pending payments, and customer accounts.
Resolve customer queries related to invoices and payments.
Prepare daily and weekly collection reports.
Ensure timely updates of collection data and documentation.
Build and maintain positive relationships with customers while ensuring professional follow-ups.
Required Skills
Good communication and interpersonal skills.
Strong follow-up and negotiation abilities.
Basic knowledge of MS Excel and Microsoft Office.
Ability to maintain records accurately and work in a structured manner.
Responsible, mature, and customer-focused approach.
Ability to handle confidential financial information with professionalism.
Preferred Candidate Profile
Female candidate with 1–3 years of experience in collections, customer service, accounts receivable, telecalling, or customer coordination.
Experience in payment follow-up, customer handling, or office administration will be preferred.
Mature, disciplined, and capable of handling customer interactions professionally.
Immediate joiners will be preferred.