अकाउंट्स कलेक्शन एग्जीक्यूटिव

JOB DESCRIPTION

Collection Executive / Telecaller

Position: Collection Executive / Telecaller

Department: Collection / Recovery

Location: Delhi / NCR

Employment Type: Full-Time

Job Responsibilities

- Make outbound calls to customers regarding pending or overdue payments.

- Follow up with customers and remind them about their payment due dates.

- Explain outstanding amounts, payment schedules, and available payment options.

- Maintain regular follow-ups through calls, WhatsApp, SMS, and other communication channels.

- Handle customer queries related to payments and resolve basic issues professionally.

- Negotiate suitable payment commitments with customers as per company policies.

- Maintain accurate records of customer conversations, commitments, and payment status.

- Achieve daily, weekly, and monthly collection and calling targets.

- Coordinate with the Collection/Operations team for unresolved cases.

- Escalate difficult or high-risk cases to the senior/manager as required.

- Ensure professional and polite communication with customers at all times.

Candidate Requirements

- Minimum 12th Pass / Graduate preferred.

- Freshers and experienced candidates can apply.

- Good communication skills in Hindi and English.

- Basic computer knowledge and ability to work on CRM/collection software.

- Good convincing, negotiation, and follow-up skills.

- Target-oriented and self-motivated.

- Prior experience in telecalling, loan collection, banking, NBFC, credit card, or recovery will be an advantage.

Key Skills

Telecalling | Customer Handling | Collection & Recovery | Follow-up | Negotiation | Communication | CRM | Target Achievement

Preferred Profile

Candidates who are confident in speaking with customers, comfortable working with targets, and have strong follow-up skills are preferred.

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