Initiate calls to customers with overdue personal loans, explain outstanding balances, and guide them on payment options.
Work with customers facing financial difficulties to establish feasible repayment plans or promise-to-pay (PTP) dates, aligning with company policy.
Accurately update call logs, payment commitments, and customer interactions in the CRM or collection software.
Ensure continuous follow-ups on previously promised payments to guarantee realization.
Adhere strictly to debt collection regulations, ethical guidelines, and company policies.