Role Overview
A Collection Executive ensures timely collection of dues from customers, minimizes bad debts, and supports the organization’s cash flow by following up on outstanding payments.
Key Responsibilities
Contact customers (via calls, emails, or visits) to remind them of overdue payments
Follow up on pending payment and ensure timely collections
Negotiate repayment plans or settlements when required
Maintain accurate records of customer interactions and payment updates
Monitor aging reports and prioritize high-risk accounts
Ensure compliance with company policies and legal regulations
Required Skills
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Good organizational and time-management skills
Familiarity with MS Excel or CRM software
Key Performance Indicators (KPIs)
Collection efficiency ratio
Reduction in overdue accounts
Recovery rate of outstanding dues
Customer response and resolution time
Work Environment
Typically field visits, sometimes involves office-based
May require handling high-pressure situations due to targets